Job Title:  Part-time Tour Guide

Department:  Enrollment Management

Salary Range:  $14.00 per hour

FLSA: Non-Exempt

Immediate Supervisor:  Director of Student Recruitment

Schedule Details:  Part-time (not to exceed 19.5 hours per week)

Position Summary

Tour Guides help educate visitors about campus life, academic programs, college history, and achievements of the college by conducting campus tours and supporting recruitment and engagement efforts.

Essential Job Duties

• Assist the Director of Student Recruitment in scheduling campus tours for prospective students, families, and other groups.   
• Conduct small and large campus tours while providing excellent customer service and answering questions.   
• Provide presentations about the college on all tours, including communicating information about all OTC programs and personal testimonies.    
• Develop an expanded knowledge of the college to include program information and resources.   
• Staff the front desk of Student Affairs, helping to guide students to different areas of campus as needed.   
• Demonstrate a high level of professionalism at all times.   
• Attend Recruitment events as needed.   
• Assist with managing LiveChat requests, and the shared Recruitment inbox.   
• Perform other duties as assigned.  

Required Knowledge, Skills & Abilities

• Ability to work well with others.
• Strong oral and written communication skills.
• Ability to use information technology for professional productivity (such as Microsoft Office Suite). 
• Excellent customer service skills.
• Is currently an OTC student or has graduated from OTC within the last 12 months.
• Team oriented.

Preferred Knowledge Skills & Abilities

• Previous customer service experience.
• Knowledge of the College’s admissions and financial aid process.
• Experience working within a collegiate setting.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger/touch, handle, or feel; and talk or hear.  The employee must be able to move around and about their area, and operate a computer as needed.  Specific vision abilities required by this job include close vision.

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

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